Last updated: July 2026

Refund & Cancellation Policy

This policy explains how refunds and cancellations are handled for in-app purchases made within the Gau Palak mobile application ("App"), published by Leela Studios.

1. How Purchases Are Processed

All in-app wallet recharges and purchases in the App are processed through Google Play's billing system. We do not directly process or store any payment information.

2. Nature of In-App Purchases

Wallet recharges convert into Punya points and related in-app benefits, which are virtual, non-monetary, and digital in nature. As with most digital goods, purchases are generally considered final once the wallet balance has been credited to your account.

3. Requesting a Refund

Because purchases are processed through Google Play, refund requests are primarily handled according to Google Play's own refund policy. You can request a refund directly through the Google Play Store within the eligible time window shown on your purchase receipt.

If you experience a technical issue with the App (such as a payment being deducted without your wallet being credited), please contact us directly and we will investigate and assist in resolving the issue promptly.

4. Non-Refundable Circumstances

• Punya points, streaks, or milestones that have already been used or redeemed within the App
• Change of mind after a purchase has been successfully credited
• Purchases outside Google Play's eligible refund window

5. Cancellations

The App does not currently offer subscription-based purchases. Each wallet recharge is a one-time, standalone transaction. There is no recurring charge to cancel unless explicitly introduced and disclosed in the future.

6. How to Reach Us

For any payment-related issue, discrepancy, or question, please contact us at orioncjose@gmail.com with your Google Play order ID, and we will respond as soon as possible.